(This is a message I sent to Nandos via there website this afternoon).
Dear Fernando (I like to address people by there full god given name, I was brought up not dragged up),
I am sure you are an extremely busy man, so I will get straight to my point; after a recent visit to your little eatery I am quite frankly appalled by your establishment and in particular the service I received. Fear not though, I believe, no, indeed I know for a fact, I have what it takes, and the skills required that your small restaurant so desperately needs. You will be pleased to know Fernando that I do not ask for much in return for my expertise, just a chair, some paper, a couple of pens, food and lodgings for my family. I am so confident of my new appointment that I have resigned, with immediate effect from my post as a dog walker for the rich and famous. I told my employer where to shove their job, I then proceeded to set fire to their cockerspaniels tail. But even as I was driven away in a police van, I was on top of the world because I know, soon I will be working for you. Apologies I have not started work with you sooner, the wife and I have just spent 2 weeks lost on the Yorkshire dales, and we had to be rescued by a man with a ferret.
Here is my experience at your restaurant, and I am sure you agree it was not sufficient:
It was a bitterly cold Tuesday afternoon, my wife and I went to the bank for a meeting with the rather obnoxious bank manager, to try get a loan, unsuccessfully, for my second great business idea. After the gambling den aimed at that neglected area of the market, the under 16s was rejected, I came up with another genius idea. The Great British sewing bee, but for the under 10’s. Apparently, according to my idiot of a bank manager, that’s very similar to something called a “sweat shop”. I think the bank manager misunderstood my idea, as they would be making not just sweaters, but t-shirts, jeans anything that Primark requires!
We were in the area, despondent and absolutely hank Marvin, and being a serious diabetic, my blood sugar was low, and I was wobbling all over the place like a drunken man with Parkinson’s. We decided to pop in to your establishment. The good lady and I normally go for Chinese, I do love a Chinese, but you will never convince me that a chicken fried that rice!
Before I met my wife I never had a problem with saving my hard earned pennies as I simply didn’t bother with it. But now I am more choosey with where I spend my money (the wife is a real drain on my finances), and luckily for you I chose your establishment. I met my wife at the perfect time in my life; I was looking for a nice girl that I could take home to my mother so I didn’t have to talk to her anymore, and just like that, 7 years later, there she was, looking above average, in the line for the job centre.
Unfortunately for me, little did I know at the time, she is one of those ‘vegetablists’, and as my interest in grass eaters is on par with being molested by a drunk uncle, I just let her get on with it, I don’t ask and she doesn’t bore me with it. She has this habit of mentioning it every time she meets someone new. At home we eat separately. (She was not always abnormal; she became one of those ‘vegetabletarians’ after having a bad experience that involved her dad and a chicken. She refuses to talk about that night in question, but from the little I know, it involves a barn late at night, her father, chicken, loud noises, the police, the RSPCA and a judge. Her dad is now in prison, in a cell on his own for his own protection, and her family had to move away from the local area when she was just 12 years old, it’s all very sad. Her father had his tongue shot off only a year before that in a hunting accident, it was awful, but he never talked about it. I personally, could and would never condone animal cruelty, violence or abuse towards animals. That’s what red haired children are for. On reflection the family were glad to get rid of the farm, after 20 years in the farm industry and realising the only difference between being up to your knees in animal waste facilitating the big supermarkets requests and kneeling on a piss soaked floor of a rest stop bathroom giving £10 blowjobs to men named Barry, is the amount of urine on the floor, it was time for them to give up I suspect and move to pastures new.
This may explain why, more often than not, the old ball and chain can be such a sour faced cow (It could be the fact that unfortunately she can’t have kids, ‘Baron Karen’ she is known as round our way, which is odd because she is not even called Karen! Such is life. I always thought when I was 41, that I would be married with kids, well to be honest I thought I’d be married with weekend access, but hey such is life)
I flat out refuse to be in the kitchen when she is “cooking”; the site of that meat free stuff positively makes me heave my guts up. Once I was in the kitchen making myself a bacon sandwich, and as we can all agree, it is the king of sandwiches, and the old ball and chain said with a smug grin “why don’t you try this Quorn bacon? It’s just as good as normal bacon” with a swift back hander, I put a stop to that nonsense. Have you honestly ever seen a Quorn piece of bacon? It looks like the inside of an old ladies’ flip flop. I mean what is Quorn mince? It looks just like cat litter. I love my cat, Sir Henry Chumlington, but I wouldn’t want to eat his shit!
You have to understand Fernando, My lady wife gets very tetchy from time to time (just this morning my wife and I argued about gardening, despite neither of us being in our late seventies.) I would say it’s because she is going through the “change”, but I am afraid to say that moment has long since past. Between you and me Fernando, everything picked up and moved south long ago, the phrase “spaniel’s ears” often comes to mind when I talk about my wife, I can’t go in a pet shop anymore.
Sometimes I am utterly perplexed by my darling my partner. One moment she will say something really profound, and totally catch me off guard, then within a matter of minutes will say something that makes me think she is mentally handicapped. But despite my loathing of her, I love her dearly and just want her to be happy. You see Fernando, Love is like a fart. If you have to force it, it’s probably shit. Being married is certainly preferable to the dark days before I met my wife, sitting alone watching adult movies in my 1 bedroom flat. The worst adult movie, and there are some truly terrible ones, I have ever seen was titled ‘Debbie and me summer 92’. which was still inside an old video recorder I found when I moved in. while it contained lots of nudity, and very little dialogue, apart from Debbie complaining continuously about cramp and at one point the overdue credit card bill, they were both extremely overweight, breathing like they only had one lung each, and well into there 50’s so I could only handle around 63 minutes or so before ejecting in disgust.
Anyway, I digress Fernando; Needleless to say I have not been that disappointed with an establishment since I went to a gathering where I thought you could drink in secret, away from your spouses prying eyes. Alcoholics Anonymous really should change their name! Some people seem to think that going out for a meal should be a simple process, but with a little bit of planning and a lot of determination on the part of your staff, you ensure it is a painful process for customers like me. But with my expertise we can change all that Fernando and make this place a success!
We didn’t bother ourselves with looking at the menu that was placed outside the door, I got distracted by a big poster advertising Mission Impossible 32, and I had a little chuckle to myself, its not really mission impossible if he’s already done it 31 times is it!?
We were greeted by a girl with what looked like a bolt, the type a bull would wear, through her nose, she had a big name badge on, I wont tell you that her name was Chantelle for the sake of anonymity, she probably needs the job to feed her 5 kids by 6 different fathers, all called Daz. I, for the sake of hiding her identity will just call her ‘grumpy’. She seemed rather annoyed by my interruption of her ‘standing against the wall looking cool’ time. It is understandable though that ‘grumpy’ would be outraged by this intrusion into her Facebook and looking out of the window time. She spoke in grunts (or Geordie, I can’t tell which), and was dead behind the eyes.
When I was a nipper, I had a lady friend like that once, she’s in prison now. She was always a bit unstable, and from the reports in the paper, it seems she had, what was termed a ‘psychotic episode’ and went on a rather mad knife rampage through our local Farmfoods. When I say rampage, she screamed a lot of nonsense about how the Farmfoods prawn ring was the main cause of Global warming, and threw a Roll of Andrex at some small child’s head. The knife was just a plastic picnic knife, you can’t even spread butter with those. To be fair to her, she wouldn’t even be in prison if she had not called the judge a “massive hoofwanking bumblec**t’ However it is very satisfying to see that you are an equal opportunities employer. Well done Fernando, if you won’t give these people a chance, then who will?. On a more positive note, the music was very much to our taste, as we walked in Sir Cliffe Richard was playing on the wireless. It brought back wonderful memories of my wedding day, not to my current wife, no that day was truly awful, I mean to my 6th wife Shaniqua, what a woman!!! I love Cliffe, whatever anyone says, he definitely did not touch any of those children. I was worried for him, I was worried that he might pack it all in and kill himself. If he did unfortunately decide to hang himself, would the headline in the paper be “Cliff Hanger”? I should write for a paper, I will do all your marketing Fernando! My lady wife and I strolled in arm and arm and I asked ‘grumpy’ for the wine list, to which the response I received from ‘grumpy’ left me in shock and totally speechless, she called me a ‘dog bothering twatbag’ which I presume is some kind of Geordie slang, but nevertheless her tone suggested it was an insult.
I do love the Geordies, when I was younger my sister had a friend who I had a huge crush on, she was as you could say my first love. She was the most beautiful girl I had ever seen. When I was younger my sister and the object of my affection, Georgia was her name, would often have sleep over’s, I used to hide in the wardrobe and listen to their conversations. But they were always pretty dull, often about boys. Only a few weeks ago I was in my local B&Q and this girl came up to me and said are you Roger? and I said “depends who’s asking” we had a bit of an inane chat, I explained how if your cat is dirty, it is perfectly acceptable to put them in a washing machine on a gentle spin cycle. She looked at me like I was a retard before telling me that she used to be a friend of my sisters and remembered me. She asked if I was still so annoying, letting out a little chuckle as she did so. I asked if she still touched her nipples thinking of James Thompson. After a long pause, I asked her out, but she said no.
I did notice a number of your eloquent diners kept saying that your food was “cheeky” Cheeky this, cheeky that, which I have to say confused me somewhat. What is it precisely that makes your chicken “cheeky?” I have personally never seen a cheeky chicken, although I did once meet an arrogant goldfish. He was my first pet. My parents didn’t trust me to look after the puppy I really wanted, so they said we could start at a fish and work upwards. It was a sad day when he died, that was the last time I cried, I did shed a tear at Borat, but that was not a full on cry, I am a man after all. My mother had put him on the window ledge, and the sun heated his water until he boiled to death. Rest in peace little Henry. We had a little funeral in the garden for him that night, my dad said a few words, and we buried him in a hole I had dug with a spoon from the kitchen. 1 year later my father dug him up to make room for a Jacuzzi. He ended up in the bin.
‘Grumpy’ asked if we would like to eat outside, in the new ‘al Fresco’ dining experience, a sort of street food vibe I believe the young ones call it. But I prefer to eat inside because I am not homeless. At that point she just pointed to a table and said sit over there, distracted by the fact a couple of what I presume were her friends came in. Lets just call them ‘Dwarfy and fatty’, they gave each other an embrace, but then I guess I shouldn’t be to surprised really, if you put fifty children in a room with down syndrome, there’s going to be lots of hugging. The only way ‘grumpy’ could have redeemed herself at this point is to find Madeline McCann. After a few minutes ‘grumpy’ came over and asked if there was anything else we needed to let her know. Well as it happened my car was in for a service that day and I was wondering if, seeing as we were good friends now, it would be OK to borrow hers for the day. I hate catching the bus; they are full of poor people who do not own cars. She said ‘no’, what sort of customer service is this?
Sorry to say Fernando, You seem to run an entirely hope based system at your establishment, your processes seem to consist of hoping nobody notices, hoping someone else gets blamed, and hoping the managers have enough servers to meet demand. Unfortunately after waiting 30 minutes for our tap waters, which were at the same temperature Henry died in, it seems your system has failed.
Your menu is chicken, it is literally just chicken. The menu needs expanding, you are showing no ambition! This is not indicated clearly enough on your logo! My wife was in total shock. The first thing I will do in my new job is to change the logo of your establishment; I will bring my designs with me on my first day, I have a very artistic streak!
Luckily, my wife always carries a Linda McCartney (one of the Beatles ex-wives, not the one with one leg, I don’t like her) sausage with her, I don’t know where she keeps it, and I do not want to know. But all I do know is that it’s always half cooked when she gets it out. I asked grumpy if she would kindly do me the honour of cooking this for my lady wife, as she was famished. I was met with a firm ‘no’. So much for customer service Fernando, your little establishment will never expand with an attitude like that!
In the end, my wife watched me eat half a chicken, and some soggy chips. The poor love nearly passed out from hunger. In hindsight I could have given her one of my chips, but I had paid for them, she could have brought her own! I tried one of your hot sauces, in the rather futile attempt at giving your chicken some flavour. Now I like hot food, so I was thoroughly enthused to try your hot sauce. Oh my Lord, I have been to Africa on safari where the seasons there basically consist of ‘shit its hot’ ‘can you believe how pissing hot it is’ ‘ I wont be into work today its too pissing hot’ ‘ its so hot even the camels want to come inside side.’ But this was hotter than the sun. My mouth was on fire, I had to sit with an ice cube in my mouth for 7 hours! Incidentally while we were there I read a headline that said ‘pink hippo spotted in Kenya, and in my head I was thinking that this is the last time I take the wife on holiday.
But in your defence Fernando, chicken is a very healthy food, and with all the fat kids around, we need to help them shift that fat, being fat makes it easier for paedophiles to catch them! I myself am also on a bit of a health kick at the moment. I joined a local gym just down the road from me. To be honest I originally joined the gym with full intentions of attending every few days, but after waiting in vain for someone to offer me steroids, I began to suspect that this was not going to happen, and the realisation that I may have to exercise instead, was frankly, horrifying. I myself am a fabulous cook; my chocolate covered fish fingers are a particular favourite at dinner parties. I know all foods from all across the globe. But strangely during my visit to your restaurant I did taste the most interesting of foods. From what I recall from your menu, its name was ‘brocley’, it looked like a small tree. It was rather unusual, but nonetheless, delicious. I would very much like to get hold of some of this ‘brocley’ and would be most grateful if you could provide me with a list of stockists.
Your food was a good 4/10, but with the service, and not so warm welcome we received, that could possible drop to 3.7 out of 10. I tucked into my chicken and my wife chomped on a big half cooked (vegetable) sausage. My other half also drank a coconut water, which again she had smuggled from somewhere about her person. I went to my nanas funeral the day before and I can safely say that id rather drink what’s left in her lifeless bladder than coconut water. Decisions like this are reasons to break up.
We had had enough, the day was a total washout, and like any girl dating Tom Cruise, we desperately wanted to escape. I tried in vain to catch ‘grumpy’s’ attention so we could pay our debt, but she was too busy hitting a small child. So in the end we just gave up and left, without paying, thoroughly unsatisfied with our afternoon. My wife was so unhappy that she has fallen into a deep depression, from which she may never recover.
Overall Fernando, lots of areas of improvement and I look forward to the challenge,
starting early next week!
See you Monday!
(Just to prove I did send this )